Returns

Returns & exchanges

We want you to feel confident about your purchase from Michal Art Studio. If an eligible item isn’t quite right for you, please contact us within 14 days of receiving your order to request a return.

Eligible returns

Items must be unused, unworn, unwashed, and in their original condition and packaging. Please include your receipt or proof of purchase.

Before sending your item back, contact us at michalart@hotmail.com so we can help with your return. Returns sent without authorization may not be accepted.

Original artwork & custom pieces

Original artwork is final sale and cannot be returned or exchanged. Each painting is a one-of-a-kind work. We’re happy to help with questions about scale, color, placement, framing, or delivery before you purchase.

Custom, commissioned, and personalized items are made especially for you and are final sale. They cannot be returned, exchanged, or canceled once production has begun.

Return shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return has been authorized, please mail it to:

Michal Art Studio Hanalei
P.O. Box 1732
Hanalei, HI 96714
United States

For items valued over $75, we recommend a trackable shipping service or shipping insurance. We cannot guarantee receipt of a returned package. Exchange delivery times vary by destination.

Damaged, defective, or incorrect items

If something arrives damaged, defective, or different from what you ordered, please contact us promptly. Keep the item and its packaging, and include your order number and clear photographs so we can review the issue and help arrange the appropriate resolution.

Refunds

Once your authorized return has been received and inspected, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to the original payment method, except for eligible gift returns described below. The time it takes for a refund to appear depends on your bank or payment provider.

If your refund hasn’t appeared, please check with your bank or card provider first, then contact us at michalart@hotmail.com if you still need help.

Gift returns

If an eligible item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.

If the item wasn’t marked as a gift, or the purchaser had it shipped to themselves before giving it to you, the refund will be issued to the original purchaser.